Microsoft Outlook Courses

Outlook can replace your calendar, address book, to-do list and send emails! Although mainly used for email, Outlook is a powerful information manager. We have two levels of Outlook training.

All levels can be customised or combined to suit your requirements or we can write a course specifically for you! (Standard course outlines are for a one-day course.)

PDF versions of the Course Outlines are available – contact us.


Outlook Level 1

Lesson 1: Getting Started with Outlook

  • Identify the Components of the Outlook Interface
  • Read an Email Message
  • Reply to and Forward an Email Message
  • Print an Email Message
  • Delete an Email Message

Lesson 2: Composing Messages

  • Create an Email Message
  • Format a Message
  • Check Spelling and Grammar
  • Attach a File
  • Enhance an Email Message
  • Send an Email Message

Lesson 3: Organising Messages

  • Manage Email Messages
  • Move Email Messages into Folders
  • Open and Save an Attachment

Lesson 4: Managing Contacts

  • Add a Contact
  • Sort and Find Contacts
  • Find the Geographical Location of a Contact
  • Update Contacts

Lesson 5: Scheduling Appointments

  • Explore the Outlook Calendar
  • Schedule an Appointment
  • Edit Appointments

Outlook Level 2

Lesson 1: Customising Message Options

  • Modify Message Settings
  • Modify Delivery Options and Change the Message Format
  • Set the Out of the Office Notification
  • Create a Contact Group
  • Insert a Hyperlink
  • Create Quick Steps

Lesson 2: Organising and Locating Messages

  • Sort Messages Using Multiple Criteria
  • Find Messages Using Instant Search
  • Find Messages Using Multiple Criteria
  • Filter Messages and Organize Messages
  • Manage Junk Email

Lesson 3: Setting Calendar Options

  • Set Workdays and Time
  • Display an Additional Time Zone
  • Set Availability Options
  • Create Calendar Groups
  • Manage Automatic Meeting Responses

Lesson 4: Tracking Activities Using the Journal

  • Record a Journal Entry Automatically
  • Record a Journal Entry Manually
  • Modify a Journal Entry

Lesson 5: Managing Tasks

  • Assign a Task
  • Reply to a Task Request Topic
  • Send a Task Update
  • Track Assigned Tasks